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for a holistically healthy world through systemic healthcare innovation and human potential activation
IMPACT OF COACHING IN HEALTHCARE
OVERVIEW
Coaching in healthcare – whether external, internal, peer‐based, or hybrid – delivers measurable results for
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staff experience (↓ burnout, ↓ turnover, ↑ engagement, ↑ professional fulfillment, ↑ empathy, ↑ communication)
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clinical outcomes (↓ errors, ↑ decision-making, ↑ patient care, ↑ VBC impact)
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financial solvency (↑ retention / ↓ turnover cost, ↑ productivity, ↑ P4P cost efficiency)
ILLUSTRATIVE DATA
The Challenge & Opportunity
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46% of healthcare workers report high or extreme stress. Headspace.com 2024
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Only 69% of healthcare workers report being engaged. PressGaney 2025
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Disengaged employees are 1.7x more likely to leave. PressGaney 2025
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18% annual turnover of healthcare workers in US. PressGaney 2025
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100,000 projected US critical healthcare worker shortage by 2028. Mercer 2024
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≥ 10 million projected global healthcare worker shortage by 2030. McKinsey Health Institute 2025
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$7,600 annual est. economic cost of physician burnout in US, at organization level. Ann Intern Med 2019
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$4.6B annual est. cost of physician burnout in US. Ann Intern Med 2019
Closing the healthcare worker shortage gap could eliminate 7 percent of the global disease burden, avert 189 million years of life lost to early death and disability and boost the global economy by $1.1 trillion. McKinsey Health Institute 2025
Coaching Impact
external coaching
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↓ 19.5% v. ↑ 9.8% control: high emotional exhaustion | 1:1 coaching (Mayo Clinic). JAMA Int Med 2019
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↓ 17.1% v. ↑ 4.9% control: overall burnout | 1:1 coaching (Mayo Clinic). JAMA Int Med 2019
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↓ ~30% overall burnout (MBI) | small group coaching (UCLA). uclahealth.org 2025
internal coaching
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↓ 21.6% v. ↑ 2.5% control: overall burnout | coaching by professionally trained peers (MGH). JAMA Netw Open 2024
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↓ 30.1% v. ↑ 4.1% control: interpersonal disengagement | coaching by professionally trained peers (MGH). JAMA Netw Open 2024
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↑ 6.3% v. ↓ 2.2% control: work engagement | coaching by professionally trained peers (MGH). JAMA Netw Open 2024
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↑ 10.7% v. no change control: professional fulfillment | coaching by professionally trained peers (MGH). JAMA Netw Open 2024
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↓ 0.37 burnout and ↑ 0.50 professional fulfillment v. control (95% CI) | mentorship with/out peer coaching (MGH). Academic Medicine 2025
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96% of interns would recommend program | professional development coaching (MGH). J Grad Med Educ 2015
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$133M est. savings in physician retention | peer coaching and mentoring (Cleveland Clinic). Becker's Hospital Review 2021
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REFERENCES
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Guiding Excellence: The Transformative Role of Coaching for Healthcare Leaders and Executives. Forbes.com. 2023
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Effect of a Professional Coaching Intervention on the Well-being and Distress of Physicians A Pilot Randomized Clinical Trial. JAMA Int Med. 2019
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Effect of Coaching on Trainee Burnout, Professional Fulfillment, and Errors: A Randomized Controlled Trial. Academic Medicine. 2025
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Estimating the Attributable Cost of Physician Burnout in the United States. Ann Intern Med. 2019
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Future of the U.S. Healthcare Industry: Labor Market Projections by 2028. Mercer. 2024
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Headspace 2024 Workforce State of Mind Report. Headspace.com. 2024
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Healthcare employee experience 2025. PressGaney. 2025
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Heartbeat of health: Reimagining the healthcare workforce of the future. McKinsey Health Institute. 2025
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How Cleveland Clinic has saved $133M in physician retention. Becker's Hospital Review. 2021
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Physician Coaching by Professionally Trained Peers for Burnout and Well-Being: A Randomized Clinical Trial. JAMA Netw Open. 2024
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Power in numbers: Small group professional coaching reduces rates of physician burnout by nearly 30%. uclahealth.org. 2025
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Promoting Success: A Professional Development Coaching Program for Interns in Medicine. Journal of Graduate Medical Education. 2015
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The Business Case for Investing in Physician Well-being. JAMA Int Med. 2017
